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Store Policy

CUSTOMER CARE

At Kitoto, your peace of mind is our priority. From the moment you discover our wraps to every cuddle shared with your little one, we’re here to support you. Whether you’re a first-time parent or an experienced babywearer, our team is committed to ensuring that your journey with us is nurturing, empowering, and stress-free.

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Our Commitment

We’re not just a babywearing brand—we’re part of your village. That means offering safe, beautiful products and a customer experience rooted in trust, education, and ongoing support.

  • CPSIA Compliant
    All Kitoto baby wraps are compliant with the Consumer Product Safety Improvement Act (CPSIA) and adhere to strict material safety and product labeling requirements.

  • Proud Members of the Baby Carrier Industry Alliance (BCIA)
    As active members of the BCIA, we are dedicated to industry best practices, safety standards, and responsible manufacturing.

  • Certified Babywearing Educator Support
    We work closely with certified babywearing consultants and educators to provide expert advice and guidance. Whether you're curious about safe positioning, different carrying techniques, or age-specific adjustments, you're never alone.

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Global Impact & Ethical Partnerships

Kitoto is built on the belief that business can be a force for good.

  • Partnering with Women Around the World
    We proudly collaborate with female entrepreneurs and artisan co-operatives in developing countries to ethically source and produce our wraps.

  • Supporting Community Development
    Through long-term partnerships, we contribute to initiatives that support:

    • Women’s economic empowerment

    • Access to education and vocational training

    • Sustainable local business practices

Every Kitoto wrap you purchase helps create dignified, meaningful work for women and mothers across the globe allowing them to provide for their families and invest in their communities.

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Our Services

  • Product Guidance – Need help choosing the right carrier? We’ll match you with the best fit for your family and lifestyle.

  • Order & Shipping Help – Have questions about your delivery? We’ll track it down for you.

  • Returns & Exchanges – Not the right fit? No problem. Reach out within 14 days to start a return or exchange.

  • Ongoing Babywearing Support – Whether you bought today or a year ago, we’re always here to help. We offer live online support sessions weekly

 

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PRIVACY & SAFETY

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

 

Kitoto Baby is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and/or postal mail.

If you don’t want us to process your data anymore, please contact us at admin@musigo.com.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at admin@musigo.com.

WHOLESALE INQUIRIES

Thank you for your interest in partnering with Kitoto!

We believe every baby deserves to be held close in comfort, and we’re thrilled you're considering bringing our beautiful, ergonomic baby wraps to your community. Whether you run a boutique baby store, a wellness shop, or an online platform, Kitoto is here to support your business with premium products that families truly love.

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Why Choose Kitoto?

  • Loved by Parents: Our carriers are designed with real caregivers in mind—offering hands-free comfort, emotional connection, and the freedom to move. Parents rave about the bonding, convenience, and peace it brings to daily life.

  • Meets Rigorous Safety Standards: Kitoto wraps are made in compliance with ASTM F2907 standards—ensuring structural integrity, safe materials, and secure fastening systems.

  • Premium, Thoughtful Design: From breathable fabrics to timeless aesthetics, our carriers merge functionality and style. They're suitable from newborn to toddler, offering flexibility for growing families.

  • Sustainable & Ethical: We prioritize eco-conscious materials, responsible production practices and support female entrepreneurs globally.

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Wholesale Benefits

  • Attractive Wholesale Pricing with low minimum order quantities.

  • Fast Fulfillment: Reliable shipping timelines with options for local and international delivery.

  • Cross-Promotion on Social Media: We love to support our retailers, tag us and we’ll share your store with our growing audience!

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How to Apply

Getting started is easy! Simply email us at admin@musigo.com with the following information:

  1. Your business name and website (if applicable)

  2. Store location(s)

  3. Social media handles

  4. Type of store (brick-and-mortar, online, etc.)

  5. A short intro about your business and why you’d love to carry Kitoto

Once we receive your inquiry, we’ll follow up with our wholesale catalog, order form, and answers to any questions you may have.

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Questions?

We’re here to help! Reach out anytime to admin@musigo.com or connect with us on Instagram @kitoto_baby for updates, sneak peeks, and behind-the-scenes love.

Payment Methods

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL

- Offline Payments

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